Frequently Asked Questions Is it safe to buy a diamond and other pieces of jewelry over the internet? Is it safe to mail jewelry? What if I would like to return the jewelry I ordered and I am unable to find the certificate or gift box? Can you help me resize my ring? Can you help me keep the engagement ring a surprise? Will I be liable for my jewelry order while it is being shipped? How do I place an order? If there was a problem while submitting my order, should I just resubmit? How do I cancel an order after it has been submitted? Is it safe to place an order on the internet? Are the prices on IceCarats.com flexible? What if I can't find the diamond I want on your site? What are my payment options? What is your coupon policy? Do you charge sales tax? What if I don't get my order in the standard time frame? Can I send someone gifts from IceCarats.com? How do I check the status of my order? How are orders packaged? Do you offer gift messages or gift wrapping? Do you accept credit memos? Why was my order cancelled? How do I use my special promotional code? If I am purchasing a gift for someone else, will they know how much I paid? What are the advantages to paying my bill online? Are there any restrictions to the amount I can pay online? Why was my order declined? I was unsuccessful placing an order on your site. Why has my credit card been charged?