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Frequently Asked Questions

Safety Shopping
Product Care & Sizing
Orders & Payment
Shipping & Tracking
Returns & Exchanges
Is it safe to buy a diamond and other pieces of jewelry over the internet?
Is it safe to mail jewelry?
Is it safe to place an order on the internet?
Are the prices on icecarats.Com flexible?
What if I can't find the diamond I want on your site?
Can you help me resize my ring?
Can you help me keep the engagement ring a surprise?
How are orders packaged?
Can I send someone gifts from icecarats.сom?
If I am purchasing a gift for someone else, will they know how much I paid?
Do you offer gift messages or gift wrapping?
How do I place an order?
If there was a problem while submitting my order, should I just resubmit?
How do I cancel an order after it has been submitted?
How do I check the status of my order?
What are my payment options?
What is your coupon policy?
Do you charge sales tax?
Do you accept credit memos?
Why was my order cancelled?
How do I use my special promotional code?
What are the advantages to paying my bill online?
Are there any restrictions to the amount I can pay online?
Why was my order declined?
I was unsuccessful placing an order on your site. Why has my credit card been charged?
Will I be liable for my jewelry order while it is being shipped?
What if I don't get my order in the standard time frame?
What if I would like to return the jewelry I ordered and I am unable to find the certificate or gift box?
Live Customer Service

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