Frequently Asked Questions

Registering for an account is easy! Just navigate to our registration page and complete the form with a valid e-mail address. Once complete, you will receive an email to verify your account.

You can update your account information at any time by logging in and clicking My Account on the top right corner on our website. From there, you will be able to access info such as IceCarats points balance (you earned those!), available rewards, order history, and even create a Wish List too!

You can manage your account information by visiting the My Account page. On this page, you will be able to update your account information, view and track orders, and manage your payment methods. You can also access your wishlist, store credits, and other account settings.

You can change your password by clicking on the “My Account” page and selecting “Change Password.” Enter your current password, then enter and confirm a new password. Click “Save” to update your password.

You can update your billing information by visiting the “My Account” page and selecting “Payment Methods.” Here, you can add or remove payment methods, update billing addresses, and set a default payment method.

You can view your order history by visiting the “My Account” page and selecting “Orders.” Here, you can view all of your past orders, including the date, shipping address, and payment method used.

You can contact customer service by visiting the “Contact Us” page. Here, you can submit a request for assistance, view frequently asked questions, and contact customer service directly by phone or email.

For best results, we recommend keeping your jewelry away from perspiration, water, perfume, and cosmetics. Your pieces are delicate and precious, and should be treated with care. We also recommend taking off your jewelry before sleeping, showering, bathing, or swimming. Storage in the pouch will help maintain luster as well as prolong its life. If you need to clean your jewelry, only use non-abrasive cotton or microfiber cloth. For more details, check out our Jewelry Education page.

It’s simple! Determine your ring size with these three easy steps: Materials 1. Scissors 2. A strip of paper long enough to fit around your finger 3. Writing tool to mark the spot. 4. Ruler Pro Tips 1. Measure your ring size at the end of the day, when your finger is the largest, for the most accurate measurement. 😉 2. Measure your ring size several times. 3. Get the finger circumference (in mm) to determine the ring size.

We offer a wide range of jewelry that can be customized, however, we currently don't offer any engraving or re-sizing services. Jewelry such as our Initials Pendants, Birthstones jewelry collections and a charm of their favorite hobby or sports adds a personal and thoughtful touch. Check these out.

We currently don't offer any engraving or re-sizing services. However, most of our rings comes in various of sizes.

It is important to take care of your jewelry so that it can remain in its best condition. To clean your jewelry, use a soft cloth and a jewelry cleaner specifically designed for the type of jewelry you have. Be sure to avoid harsh chemicals and never use an ultrasonic cleaner. Additionally, store your jewelry in a soft pouch or box away from other pieces to prevent scratching and tangling.

Jewelry should be stored in a cool, dry place away from direct sunlight and moisture. Store your jewelry separately in soft pouches or boxes to prevent scratching and tangling.

If you’re not sure if a piece of jewelry is real or fake, take it to a professional jeweler for an evaluation. A professional can inspect the materials and construction of the item to determine if it is real or fake.

Yes, depending on the type of jewelry you have, it may be possible to resize it. Rings with a plain band are the easiest to resize. However, if your jewelry is made of a precious stone or has a complex design, it may not be possible to resize it.

To clean your jewelry, use a soft cloth and a jewelry cleaner specifically designed for the type of jewelry you have. Be sure to avoid harsh chemicals and never use an ultrasonic cleaner.

To determine if a piece of jewelry is made of silver or gold, look for a mark or stamp on the piece. If the piece is marked with “925” or “Ster”, then it is sterling silver. If it is marked with “585”, “14K” or “14kt”, then it is 14-karat gold.

The right size jewelry for you depends on the type of jewelry you are looking for. For rings, the right size is based on your ring size. For necklaces and bracelets, the right size depends on the length you need.

Gold plated jewelry has a thin layer of gold applied to the surface, while gold filled jewelry has a thicker layer of gold bonded to the surface. Gold filled jewelry is considered to be of higher quality and will not tarnish as easily as gold plated jewelry.

Pearls are delicate and should be stored separately from other jewelry. Store them in a soft pouch or box in a cool, dry place and away from direct sunlight and moisture.

Real pearls are usually heavier than fake pearls. They also have a slightly bumpy surface and an iridescent sheen. If you’re still not sure, take them to a professional jeweler for an evaluation.

To clean your pearls, use a soft cloth and a mild soap and water solution. Be sure to avoid harsh chemicals and detergents. Gently wipe the surface of the pearls and rinse them in warm, clean water.

Gold jewelry is typically more expensive than silver jewelry due to its rarity. Gold is also more durable and long-lasting than silver. Silver jewelry can be more affordable and is often used to make delicate pieces.

To determine if a gemstone is real or fake, take it to a professional jeweler for an evaluation. A professional can inspect the stone and its setting to determine if it is real or fake.

Gemstones should be stored separately in a cool, dry place away from direct sunlight and moisture. Store them in a soft pouch or box to prevent scratching and tangling.

To clean your gemstones, use a soft cloth and a mild soap and water solution. Be sure to avoid harsh chemicals and detergents. Gently wipe the surface of the gemstones and rinse them in warm, clean water.

A ring typically has a stone or other decoration set in it, while a band is a plain metal ring. Bands are often used as wedding bands or for stacking with other rings.

The best way to determine your ring size is to measure your finger with a ring size chart. You can also measure an existing ring you own and compare it with the chart.

A pendant is a decorative piece that hangs from a necklace, while a necklace is a chain or cord that is worn around the neck.

To determine if a diamond is real or fake, take it to a professional jeweler for an evaluation. A professional can inspect the stone and its setting to determine if it is real or fake.

To clean your diamonds, use a soft cloth and a jewelry cleaner specifically designed for diamonds. Be sure to avoid harsh chemicals and never use an ultrasonic cleaner.

You can add yourself to a waitlist for a sold out product by navigating to the product page and clicking the “Notify Me When Available” button. We will email you notification as soon as the product is available for purchase again. You'll be the first to know when we restock!

No, we do not offer trade-in options.

Afterpay is a payment option which allows customers to split the payment into 4 equal installments, every 2 weeks.

Select Afterpay at checkout and fill out a short form to get an instant approval decision. Afterpay will then pay us (IceCarats) the full amount upfront, so we can ship your orders out right away. The cost of the order is then split into 4 equal installments, every 2 weeks. Always zero interest and never additional fees when shoppers pay on time. Please visit AfterPay.com for more information.

Not sure if you only made an order once? A possible duplicate order? Kindly contact our Customer Service Department toll-free at 1800.737.7759 or via email at info@icecarats.com, and we'll make sure that everything gets appropriately corrected out to your satisfaction.

Orders can be declined for multiple reasons. If your card is expired or the amount exceeds your credit limit, our system will not authorize orders. Also, please double-check that the billing information is correct. We ask you to kindly make sure that all details you have entered are accurate to avoid having any issues with the order.

No. Only the billing address will receive an invoice with the prices on it. A bill without the cost is sent together with the order that is being shipped to another location.

We're happy to accept all major credit cards and PayPal. Any available payment methods will be displayed on our checkout page. If you do not see a specific payment method listed on the checkout page, it means we do not accept that payment method. At this time, we are unable to split payment between multiple payment methods, and we do not offer cash on delivery (COD). We also got a Buy Now. Pay Later payment option with Afterpay. Click here for more info.

Domestic Orders (within the United States) Domestic orders may be subject to sales and state taxes. These taxes are calculated according to the state or province of the shipping address, and are included in the final price of your order before completing payment. If you decide to return any items in your order, you will be refunded the cost of the item and any applicable tax paid. International Orders We're proud to offer fast, reliable, and free shipping on every international order (any orders shipped outside the United States) via International USPS Standard. All Duties & Taxes are included. There will be no additional fees upon the receipt of the package.

We assure you that your payment information is always safe when you order from IceCarats. Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (SSL) for all financial transactions.

Yes! Digital Gift e-Cards are available for purchase in denominations of $25, $50, $100, $200, and $500. After purchasing a Digital Gift Card, you will receive an order confirmation email. You will also receive a separate email with your unique 16-digit gift card number and a link to access the gift card. If you are giving this gift card, we recommend forwarding the email with the card number and link to them. To apply a gift card to your order, enter your gift card number at checkout in the field labeled “Gift Card or discount code”.

You can apply a discount code or Digital Gift Card to your order on our checkout page. Please enter the gift card number or discount code in the field labeled “Gift card or discount code”. Please note only one discount code can be used per order.

We do not offer complimentary gift wrapping services at this time, but all purchases include a complimentary gift box, at no additional charge!

Our team works quickly to fulfill orders, so we can get your jewelry to you as soon as possible. Therefore, we are unable to make changes or cancel orders once they have been shipped. If you have entered an incorrect shipping address or have questions about the status of your order, please contact us immediately via live chat or call 800-606-5342, as soon as possible. We will do our best to accommodate your request, but we cannot make any guarantees. But don’t worry, we got a hassle-free, 30 days return policy so, we can issue you a prompt refund when the package is routed back to us. Check the back of your invoice for return policy details.

100% PRICE MATCH GUARANTEE We believe in offering the highest quality products at the very best prices available. We guarantee to match any major retailer for identical products sold for prices less than what we offer at IceCarats.com. Here is how it works: If you have found a price (product + shipping + tax) lower than ours on a competing site, please email a link to the URL competitor's product page to: info@icecarats.com If you can purchase the identical product for less than what's available at IceCarats.com, we'll match that price! We will honor price adjustments for any products that go on sale within 30 days of the original purchase date. Hip Hip Hooray!

The best way to get exclusive discounts and all the updates on our promos is to sign up on our website. You can also check for ongoing current promos that you can use on your next purchase here: https://icecarats.com /collections/icecarats-discounts-coupons-and-promo-codes

If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 30 days from the date when you got your package. Replacements, product exchange, or a store credit will be offered on all items returned after this period up to 60 days. For more info, click here: https://icecarats.com/pages/returns-exchanges

Usually, clearing the cache on your computer will resolve this issue. If you still have difficulty or any technical issues, kindly contact us by live chat, call us at 800-606-5342 or send an email to info@icecarats.com Our team is standing by 24/7 for assistance.

Your account security if our number 1 priority. Please connect with one of our agents via live chat, call us at 800-606-5342 or send an email to info@icecarats.com

Once your order has been shipped, an updated tracking number will be sent to your email. Please kindly check your email for more information.

We accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay and Apple Pay.

Yes, all payments are processed through secure encryption technology.

Yes, we accept most major gift cards.

Yes, we offer financing options through PayPal Credit or Afterpay Payments.

Yes, we accept international credit cards.

You can enter your coupon code in the payment section of the checkout process.

You will receive an email confirmation once your order has been placed.

You can contact our customer service team as soon as possible to change or cancel your order.

We offer a 30-day return policy for all orders.

You will receive an email notification with tracking information once your order has shipped.

Yes, you can view the tracking information for your order in your account or on the order status page.

Delivery times may vary depending on your shipping address and the items you have purchased.

Yes, we offer expedited shipping options for an additional fee.

Yes, you can ship to multiple addresses by placing separate orders for each address.

Yes, we offer international shipping to most countries.

We offer full refunds for all orders returned within 30 days of delivery.

You can initiate a return by contacting our customer service team.

No, we do not charge a restocking fee for most returns.

Yes, we offer free standard shipping on orders.

Returns are typically processed within 5-7 business days of receiving the item.

Carat is used to measure diamonds. Carat is considered as the measurement of a diamond's weight and not its size. Always take into consideration that actual size can vary depending on your screen resolutions, monitor size, etc. As for the Karat, it is the measurement of the purity of gold. Pure gold is 24 karats. Karat is also considered as the fineness of gold. Though Carat and Karat have prominent meanings, the difference of a letter is big!

White Gold is known to be one of the most popular choices of metals. The highest quality of white gold is in 18k Gold and Palladium. The white metals create a white color in the gold. Compared to white gold, platinum weighs heavier, weighing almost twice as much as karat gold. It is stronger and durable compared to other metals.

Gold is considered as a malleable type of metal, which indicates that the lesser the karat of gold is, the harder the alloy is present. So, the higher the karat is, the softer the metal it becomes. 14K tends to tarnish or corrode slower than the 18k. Due to it being harder than 18k, it is more durable when it comes to scratches, bending, or scuff. We recommend buying 14k gold instead of the 18k as it is not only more affordable; hence, it also has no significant downsides. Perfect for active wearers on a budget!

Diamond simulants, such as cubic zirconia and moissanite, look similar to diamonds but are not true carbon crystals. Simulants do not have the same chemical and physical properties as natural diamonds and therefore sell at much lower prices than man-made diamonds. Simulants can be distinguished from natural or lab grown diamonds using only the naked eye.

Lab created diamonds offer excellent value, and are more affordable than natural diamonds of comparable size and quality.

This means the item is not solid through-and-through. It's hollowed inside out and lightweight.

Every item purchased includes a gift box, our IceCarats Lifetime Warranty card, IceCarats Certificate of Authenticity, jewelry care instructions, a cleaning cloth and of course the item you ordered.

Please follow these simple steps: 1. Measure your wrist below the wrist bone (where you would normally wear your bracelet) using a bracelet gauge, a flexible measuring tape or a strip of paper. 2. If using a plain strip of paper, mark your strip with a pen where the end of the bracelet needs to be and then measure the paper strip with a ruler. This is your wrist size.

A quick way to figure out the perfect necklace length is to measure the extended length of the necklace you wear most often. That's likely the most flattering length for you, or the one that works best for you. The most common size for women are usually 18 inches and the most common size for men is usually 20 inches. Check out our necklaces collections: https://icecarats.com/collections/necklaces

We offer a wide range of jewelry products, including rings, earrings, necklaces, bracelets, pendants, and more.

Our jewelry is crafted from a variety of precious metals and gems, including gold, silver, diamonds, rubies, sapphires, and more.

An easy way to determine your ring size is to measure your finger with a string or strip of paper, then measure the string or paper with a ruler.

No we do not offer custom jewelry.

We recommend storing jewelry in a cool, dry place, such as a jewelry box or pouch. Avoid exposure to chemicals, water, and sunlight as much as possible.

Yes, we offer a lifetime warranty on our jewelry products.

Yes, we offer several financing options, including layaway plans and installment payments.

Yes, we offer a variety of engraving services, including hand engraving and laser engraving.

Yes, our diamonds are certified to be conflict-free and comply with the Kimberley Process.

We offer a 30-day return policy for all of our jewelry products.

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our website.

Yes, we offer a variety of discounts and promotions throughout the year.

We accept payments via credit card, PayPal, Apple Pay, and Google Pay.

Most orders ship within 1 business days and arrive within 2-3 business days.

You can contact our customer service team via email, phone, or live chat.

Yes, we source all of our products from reliable and ethical suppliers.

Yes, we offer free standard shipping on all orders.

You can find more information about a particular piece of jewelry by visiting the product page and clicking on the “Details” tab.

You can make changes to your order by contacting our customer service team.

Yes, we offer a variety of gift wrapping options, and personalized cards.

“We ship all orders from our fulfillment centers in the USA, Canada and the UK. Please note we do not have any store locations, and cannot facilitate pick-ups or customer support in person at this time. We currently ship everywhere in the United States, including Alaska and Hawaii, as well as over 200 countries worldwide.”

For backorder items, once we have the items in stock again in our warehouse, you will immediately be notified with the new tracking information.

We're proud to offer fast, reliable, and free shipping on every order. All the orders are sent via trackable delivery method with regular ground shipping (generally USPS, FedEx, or UPS). At IceCarats, we provide fully insured shipping and take pride in getting your order to you as quickly as possible. The average transit time is between 1-7 business days for any destination in the contiguous United States and 5-7 Business Days for Canada and International Shipping. We offer free shipping to both Canada and international shipping too! Click here for more information.

All shipping estimates (domestic and international) are approximate and listed in business days. Our team works quickly to fulfill orders, so we can get your jewelry to you as soon as possible. Orders may take longer than expected to arrive based on inclement weather, holidays, and/or carrier delays, and this is out of our control. Please note business days do not include weekends or holidays. Domestic (within the United States) We ship orders Monday through Friday. Tracking information will become available 1–2 business days after ordering. International We ship orders Monday through Friday. Tracking information will become available 1–2 business days after ordering. Order Processing Times All orders require 1-2 business days processing time. Orders placed after 2PM PST Friday will be shipping the following Monday. Orders placed on Weekends or Holidays will be processed out the next business day. All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required. DO YOU SHIP TO P.O. BOXES? For orders shipped to P.O. Box addresses, rural postal codes, and remote locations considered “beyond points”, we can reach your destination through Standard shipping only. Please allow additional time for orders shipped to these addresses. Please note some brands cannot be shipped to PO Boxes.

You can track your order by logging into your account and selecting the order you wish to track. You can also find your tracking information in the email you received when your order shipped.

Delivery times vary depending on the shipping method you choose at checkout. You can view estimated delivery times when selecting your shipping method at checkout.

Yes, we offer free shipping on orders.

You can change your shipping address by logging into your account and selecting the order you wish to change.

Yes, we do offer international shipping.

You can check the status of your order by logging into your account and selecting the order you wish to track. You can also find your order status in the email you received when your order shipped.

We offer a variety of shipping methods depending on the availability in your area. You can view the available shipping methods when selecting your shipping method at checkout.

If your order is delayed, please contact us, and we will work with the carrier to investigate the cause of the delay.

Shipping fees and any applicable taxes are calculated at checkout and displayed before your order is finalized.

Orders are shipped via a variety of carriers depending on the availability in your area. You can view the available shipping methods when selecting your shipping method at checkout.

Unfortunately, specific delivery dates are not available at this time. You can view estimated delivery times when selecting your shipping method at checkout.

Unfortunately, it is not possible to change your shipping method once your order has been placed.

Yes, we require a signature for delivery of all orders.

If your package is lost, please contact us, and we will work with the carrier to investigate the cause of the delay.

Yes, we do offer express shipping options. You can view the available express shipping options when selecting your shipping method at checkout.

Unfortunately, we are unable to ship orders to PO Boxes at this time.

If you need to return an item, please see our returns policy for information on how to proceed.

You can cancel your order by logging into your account and selecting the order you wish to cancel.

You can change your order by logging into your account and selecting the order you wish to change.

Unfortunately, it is not possible to add items to an order once it has been placed.

Club IceCarats is our loyalty and rewards program. You can earn gold points towards discounts and more! Check out our page for more details.

Any customer can join CLUB ICECARATS for free! Simply sign up by entering your name and email address on our registration page. You will need to create an account in order to start earning and redeeming points.

Congrats! If you already sign up and have an account with us, you’re automatically enrolled in Club IceCarats. Log in and check out your dashboard.

Every purchase you make is rewarded with points! You can also earn gold points by following us on social media, referring friends, sharing feedback on our products, and more.

An online jewelry store loyalty program is a way for customers to earn rewards and discounts when they purchase jewelry from IceCarats.com. Rewards may include discounts, points, vouchers, or special offers.

You will need to sign up for the program and provide details such as your contact information and payment details.

The benefits of an online jewelry store loyalty program typically include discounts on purchases, free shipping, and exclusive offers.

Rewards are typically earned by making purchases at the store. In some cases, points may be earned for other activities, such as sharing on social media or referring friends.

Rewards can typically be redeemed online by logging into your account and selecting the rewards you would like to redeem.

Our loyalty programs are free to join, so there is no cost associated with joining.

Points may expire depending on the store’s policies. It is important to check the expiration date of any points earned.

Rewards may have restrictions such as minimum purchase amounts or expiration dates. It is important to check the terms of the rewards before redeeming them.

A loyalty program rewards customers for repeat purchases, while a rewards program typically rewards customers for a single purchase.

IceCarats.com provide customers with a dashboard where points and rewards can be tracked.

It is important to check the terms of the loyalty program for the expiration date of points.

IceCarats.com do not place a limit on the number of points that can be earned in a loyalty program.

Points may expire after a certain period of time, so it is important to use them before they expire.

IceCarats.com do not allow points to be transferred to another person.

We only sell online, and you can redeem your points on our online store.

Many loyalty programs offer additional benefits such as exclusive offers, free gifts, and access to special events.

You can usually update your information in the loyalty program dashboard.

Not at the moment.

Discount codes may have restrictions such as minimum purchase amounts or expiration dates. It is important to check the terms of the discount code before using it.

Most loyalty programs have a dashboard or notification system where you can track your progress towards a reward level.

We are thrilled to have you as a customer and want you to have a dazzling jewelry shopping experience with us. If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 30 days from the date when you got your package. Returned jewelry needs to be in its original condition; including gift boxes and velvet pouches, and not show any sign of wear, damage, or alteration. Unfortunately, we can’t accept returns any other way. To start the return process, navigate to our Returns page start the process

Be sure to inspect your items promptly upon receipt for shipping errors or manufacturing defects. Defective merchandise must be reported within five business days of receipt. In order to return an item, customers must fill out a return authorization form in order to receive a Return Merchandise Authorization Number (RMA). Returns lacking a corresponding RMA may be delayed or returned to the customer. If the item is being returned due to a manufacturer's defect or because we shipped the wrong item, IceCarats.com will pay for all shipping fees** related to making the return for store credit, or exchange. If the item is being returned for any other reason, the shipping fees related to the returned item are the customer's responsibility. This includes fees to return the item to our facility as well as fees related to shipping a replacement item to the customer, when applicable. We advise all customers to return their items via a carrier (like UPS or FedEx) that provides a tracking number. Return shipments which are lost in transit are not the responsibility of IceCarats.com. We inspect all returned items within 5-7 business days of receipt. Any item that is received in a condition which is not new or which does not include all of its original packaging, including gift boxes and certificates of authenticity, will be returned to the customer. After the product's original condition has been verified, we will issue a refund, store credit or perform an exchange. Most refunds are processed within 7-10 business days of receipt. Refunds will be issued in the original form of payment.

Fill out the return form on the IceCarats.com Customer Care Team to obtain return shipping instructions and a Return Merchandise Authorization number (RMA). Using the existing packing materials or your own, prepare your item(s) for return along with their original packaging, gift boxes, and/or certificates of authenticity. If a prepaid label was provided for the return, deliver your package to the UPS or FedEx facility nearest you. Otherwise, select a carrier and ship the package to our facility using the address provided by the IceCarats.com Customer Care Team. Please be sure to use a carrier (like USPS, UPS or FedEx) that will provide you with a tracking number for your shipment.

IceCarats.com is pleased to offer our Lifetime Jewelry Protection with Every Purchase! The Lifetime Jewelry Protection Plans cover most jewelry purchased at IceCarats Jewelry. This service is non-transferable, does not cover mysterious disappearance, loss or damage other than that incurred in normal wear, and is non-refundable. Click here to register your product. We are ready to help you with any questions you may have about a product or if you need help picking out the perfect gift! Call us at 800-606-5342. Our knowledgeable customer service representatives will be delighted to assist you Monday through Sunday from 8:30am to 5:30pm PST.

If you received a damaged or defective item, wrong item, or are missing an item from your order, contact us by live chat, call us at 800-606-5342 or send an email to info@icecarats.com Our team will take care of you.

We are not responsible for lost or stolen packages after the shipping carrier has dropped them off at their destination. Don’t panic tho! Sometimes shipping carriers will leave packages in hidden locations to prevent theft, or even preemptively mark orders as “Delivered”. While these decisions are out of our control, we suggest looking around the vicinity of the shipping address, checking with your neighbors, and waiting at least three business days to see if anything turns up. If you still have not received your package, you can contact us by live chat or send an email to info@icecarats.com and our team will do our best to further assist you.

Process your return request via https://icecarats.com /pages/returns-exchanges, and then you can download the return label to print.

To process your warranty registration, please register via https://icecarats.com/ warranty

Please note that we only process authorized exchanges for damaged items as part of our Warranty policy. Please process your request here: https://return.icecarats.com/

Our return policy is 30 days from the date of purchase, with a valid receipt. Items must be in their original condition and packaging.

Yes, items that have been altered, resized or personalized cannot be returned. Additionally, clearance, special orders, and items purchased with a coupon are not eligible for return.

Please contact us to request a return. Once we verify the item is eligible for return, we will provide you with our return address and a return authorization number.

Yes, we accept exchanges for items purchased online within 30 days of the date of purchase. Please contact us at to request an exchange.

No, you are not responsible for return shipping costs.

Once we receive your return, it typically takes 5-7 business days for your refund to be processed.

Refunds will be issued in the same form of payment used for the original purchase.

Please contact us immediately if you have received a damaged item.

If you received an incorrect item, please contact us at immediately.

No, we do not accept returns or exchanges of items purchased in store.

No, we require a valid receipt for all returns and exchanges.

Yes, we accept returns and exchanges of gifts purchased online within 30 days of the date of purchase. Please contact us to request a return or exchange.

Yes, we do accept returns or exchanges of international orders.

If the item is no longer in stock, we can provide a store credit or exchange the item for another item of equal value.

No, items purchased with a coupon are not eligible for return.

Please contact us to request a return authorization. We may require that the item be returned to us for inspection before issuing a refund.

Yes, items purchased on sale can be returned within 30 days of the date of purchase, with a valid receipt.

No, we do not offer refunds for gift cards.

No, all returns and exchanges must be made within 30 days of the date of purchase.

We require that items be returned in their original condition and packaging. If you do not have the original packaging, please contact us for further instructions.

Yes, we exclusively use 100% sustainable lab-grown diamonds (no mining required), meaning their background is traceable, peaceful, and earth-friendly. We take the issue of conflict diamonds very seriously. You, as a customer, can be confident that concrete and comprehensive measures are being taken to ensure the products we sell do not include Conflict Diamonds. IceCarats is making every effort to bar conflict diamonds from its inventory and provide assurances to our customers that the diamonds we sell are from legitimate sources. Since the Kimberly Process passed in 2003, about 99% of the diamonds are conflict-free. But, IceCarats.com goes above and beyond that: we only buy from suppliers that guarantee their diamonds and gemstones are conflict-free. We believe in being 100% conflict-free (blood diamond free).

A conflict-free diamond is a diamond that is sourced from a legitimate source and is not involved in any form of illegal activities or human rights violations, such as those associated with the mining process in conflict zones.

Conflict-free diamonds can be found at IceCarats.com as we ONLY sell Conflict-free diamonds.

Yes, many conflict-free diamonds are certified by the Responsible Jewelry Council (RJC), the Kimberley Process, or other third-party organizations.

The Kimberley Process is an international certification system that tracks the production of rough diamonds from the source to the final destination. It is designed to ensure that all diamonds sold are conflict-free.

By purchasing conflict-free diamonds, you are helping to promote responsible sourcing and reduce the risk of supporting the conflict diamond industry. You can also feel confident that you are making a responsible and ethical choice.

The Responsible Jewelry Council (RJC) is an international organization that promotes responsible business practices in the jewelry industry. The RJC provides a certification process for conflict-free diamonds.

The best way to verify that a diamond is conflict-free is to look for the RJC or Kimberley Process certification.

Not necessarily. The price of a conflict-free diamond will depend on the quality, size, and other factors, just like any other diamond. However, conflict-free diamonds may be slightly more expensive due to the additional cost of certification and verification.

Yes. When buying diamonds online, you should look for online jewelry stores that have a commitment to ethical sourcing and are transparent about the source and production of their diamonds.

A conflict-free diamond is a natural diamond that has been sourced from a legitimate source and is not involved in any form of illegal activities or human rights violations. A lab-grown diamond is a diamond that has been created in a laboratory using advanced technology.

A conflict-free diamond is a natural diamond that has been sourced from a legitimate source and is not involved in any form of illegal activities or human rights violations. A synthetic diamond is a man-made diamond that has been created in a laboratory to have the same properties as a natural diamond.

Yes. Although conflict-free diamonds may be slightly more expensive due to the additional cost of certification and verification, there are still many online jewelry stores that offer diamonds in a wide range of prices.

No. Many online jewelry stores carry conflict-free diamonds, but not all of them do. Be sure to look for the RJC or Kimberley Process certification when shopping for conflict-free diamonds.

The best way to clean conflict-free diamonds is to use a mild detergent and warm water. Gently scrub the diamond with a soft toothbrush before rinsing with warm water and drying with a soft cloth.

Yes. Conflict-free diamonds are of the same quality as non-conflict-free diamonds, as long as they are sourced from a legitimate source.

A conflict-free diamond is a diamond that has been sourced from a legitimate source and is not involved in any form of illegal activities or human rights violations. An ethical diamond is a diamond that has been sourced from a source that adheres to ethical business practices, such as fair labor practices, environmental protection, and responsible sourcing.

Yes. Conflict-free diamonds are available in a variety of shapes and sizes. Be sure to look for the RJC or Kimberley Process certification when shopping for conflict-free diamonds.

The best way to ensure that you are buying a genuine conflict-free diamond is to look for the RJC or Kimberley Process certification. Additionally, many reputable online jewelry stores provide detailed information about the source and production of their diamonds.

We're excited to have you on board, as our Ambassador! You should receive a confirmation email shortly after applying to the Ambassador program. You will receive additional communication regarding the status of your application within 2–3 business days. If you haven't received either of these emails, please check your Spam or filtered inbox folders. We recommend moving any emails from us into your primary inbox and adding info@icecarats.com to your contacts to ensure this does not happen in the future.

Please log-in to IceCarats and check your dashboard for everything you need to get started!

Each Ambassador code is only valid for one purchase order and cannot be combined with any other coupon codes or promotions. Brand Ambassador discount codes also have an expiration date, so it is possible your code may be inactive or expired if there has been no activity for over 90 days. If you’re still having trouble with your code, please contact ambassador@icecarats.com for further assistance.

Brand Ambassadors must complete at least two qualifying activities every 90 days to maintain their status. We would love to have you back! Please reach out to us to re-activate your status at ambassador@icecarats.com for further assistance.

Ambassadors maintain their status by completing at least two qualifying activities every 90 days. These types of activities include but are not limited to making a purchase, another customer using your discount code to make a purchase, or sharing a lifestyle post displaying one of our jewelry items and tagging us on social media.

Absolutely not! There’s no cost to join and become our Ambassador. To maintain your status, Ambassadors must complete at least two engagement activities every 90 days.

Our Influencer program is not associated with the Brand Ambassador program, and our Influencer program is accessible by invitation only. Our Brand Ambassador program is a great opportunity for our most passionate customers to receive monthly discounts, first access to new collections, and more. Brand Ambassadors go through a vetting process and receive these benefits upon approval.

Safety is our priority! We are strictly following the Center of Disease Control and Prevention (CDC) guidelines and are taking extra steps to keep our products, employees, and you — our valued customers! — safe. Our online store remains open 24-7 and our Logistics team is working hard, Monday through Friday, to get orders to you as soon as possible. Reach out to us via email, talk to us on social media, tell us what you want to hear from us. The IceCarats Family

Yes, IceCarats offers contactless delivery for all orders. We ensure that all orders are delivered safely and securely, without contact between the customer and delivery person.

IceCarats takes all necessary precautions to ensure that your jewelry is safe during delivery. We pack all orders securely and follow all government health and safety guidelines.

Yes, IceCarats is offering special services for customers who are self-isolating, including contactless delivery and virtual consultations. We also offer extended return times for customers who are self-isolating.

We provide contactless delivery, wear face masks and gloves when handling orders, and follow all government health and safety guidelines.