Skip to content
FREE 2-DAY SHIPPING AND RETURNS, ALWAYS.
FREE 2-DAY SHIPPING AND RETURNS, ALWAYS.

Frequently Asked Questions

Is it safe to buy a diamond and other pieces of jewelry over the internet?

Is it safe to mail jewelry?

What if I would like to return the jewelry I ordered and I am unable to find the certificate or gift box?

Can you help me resize my ring?

Can you help me keep the engagement ring a surprise?

Will I be liable for my jewelry order while it is being shipped?

How do I place an order?

If there was a problem while submitting my order, should I just resubmit?

How do I cancel an order after it has been submitted?

Is it safe to place an order on the internet?

Are the prices on IceCarats.com flexible?

What if I can't find the diamond I want on your site?

What are my payment options?

What is your coupon policy?

Do you charge sales tax?

What if I don't get my order in the standard time frame?

Can I send someone gifts from IceCarats.com?

How do I check the status of my order?

How are orders packaged?

Do you offer gift messages or gift wrapping?

Do you accept credit memos?

Why was my order cancelled?

How do I use my special promotional code?

If I am purchasing a gift for someone else, will they know how much I paid?

What are the advantages to paying my bill online?

Are there any restrictions to the amount I can pay online?

Why was my order declined?

I was unsuccessful placing an order on your site. Why has my credit card been charged?

Live Customer Service

Our ravely-reviewed Customer Service team of diamond and jewelry experts are here for you.