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We are here to help

We’re here for you at every step of your shopping experience. Our knowledgeable customer service team is available to answer any questions, big or small. Whether you’re looking for the perfect engagement ring or gift or need help with jewelry sizing, we’re here to provide the best service possible.

Customer Service Hours:

Monday – Sunday:

06:00AM — 11:00PM PST

Chat with us

Chat with one of our friendly agents online for immediate assistance. We're here to help!

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Call us

If you need assistance, please don't hesitate to contact us.

Toll-Free: 800-606-5342

USA Direct: 346-250-2641

Canada Direct: 604-900-2219

United Kingdom Direct: 44-20-3514-7470

Email Us

For any inquiries, please email us. We'd love to hear from you!

info@icecarats.com

Track Your Order

Use online tracking and get real-time updates on order's delivery status.

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Return Your Order

Start your free return for products purchased from our store.

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F.A.Q.

Product Care & Sizing

Orders & Payment

Products Education

Shipping & Tracking

Loyalty Program

Returns & Exchanges

Conflict Free Diamonds

Brand Ambassador

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Complimentary Shipping

Complimentary Shipping for every order! All orders placed before 1pm PST will be shipped out the same day. Orders placed on weekends or holidays will be processed the next business day. Discover More

30 Day Returns

If you are not completely happy with your purchase, simply return it for free in its original, unused condition for a full refund or exchange within 30 days. No questions asked. Discover More

Price Match Guarantee

We understand the importance of providing our customers with the best value for their money. That's why we offer a price match guarantee on all our products. If you find a lower price on an identical item from a competitor, let us know, and we will match that price. We want you to feel confident when shopping with us, knowing you are getting the best deal possible. Discover More

Authentic Products

Every piece of jewelry we sell on icecarats.com is always 100% authentic, that's guaranteed. Discover More

Save & Secure Shopping

When shopping with us, you can be sure that your payments are secure and all of your information is kept private. Discover More

Limited Lifetime Warranty

We value our customers and their satisfaction. That's why we're excited to offer our Lifetime Jewelry Protection Plan with every purchase. This plan covers most jewelry, ensuring protection against normal wear and tear. Discover More

Eco-Friendly Gift Packaging

We'll make sure your purchase is gift-ready with our sustainable gift boxes. Discover More

Free 2-Day Shipping

Free shipping for every order! All orders placed before 1pm PST will be shipped out the same day. Orders placed on weekends or holidays will be processed the next business day. Discover More

The Finest Pre-owned Rolex Watches

At our company, we meticulously hand-select the finest quality pre-owned Rolex watches. Every timepiece undergoes a rigorous process: inspection, authentication, overhaul, polishing, and testing by CW-21 certified technicians, experts in luxury Swiss watches. Each watch is backed by a two-year limited warranty, ensuring you enjoy the prestige, precision, and performance of a Rolex at a fraction of the original price—all with the confidence of independent certification.

Our Warranty and Guarantee

Every pre-owned Rolex, independently certified, authenticated and comes with a comprehensive two-year Limited Warranty. This warranty is designed to give your customers complete peace of mind. We stand behind the craftsmanship of our highly trained technicians, specialists in luxury Swiss watches, ensuring that each timepiece is as elegant, precise, and reliable as the day it was first purchased.

5 Step Authentication Process

STEP 1 - All watches are acquired from select reliable dealers.
STEP 2 - IceCarats USA experts check for high quality and authenticity upon arrival.
STEP 3 - Certified Swiss Watch Trained Technicians authenticate watches before overhaul and polishing.
STEP 4 - Each watch is rechecked by an additional Certified Swiss Watch Trained Technician.
STEP 5 - Every watch is checked by a third-party independent world recognized lab that generates a certification report.

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Welcome to IceCarats chat widget. Here you will be able to easily manage your orders and chat with our agents. To see the list of all available commands, please type help. To start new chat or continue previous conversation with an agent, please type agent. Please note that customer support is available Mon-Fri from 8 AM to 10 PM PST, and Sat-Sun from 9 AM to 9 PM PST. You can also contact us by calling 800-606-5342 (within the working hours) or sending an email to info@icecarats.com at any time.

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