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Customer Service

Your time is precious, that's why you will be supported by our extraordinary customer service team where unparalleled advice, and personalized service are always a priority. From our designers and merchandising teams to our helpful customer service staff, our goal is to create extraordinary jewelry shopping experience that you will want to return to again and again.

Our commitment to quality and attention to customer satisfaction is reflected in the hundreds of thousands of positive reviews we have received from our customers over the years.

Our knowledgeable Customer Service representatives welcome your calls and emails and ready to assist you.
Our Business Hours are Monday through Sunday 8:30am - 5:30pm PST.

Call Us

USA / Canada Toll-Free: 800-737-7759

International: 1-360-727-1144

Email Us

info@icecarats.com

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Our ravely-reviewed Customer Service team of diamond and jewelry experts are here for you.