Frequently Asked Questions
HOW DO I JOIN THE ICECARATS VIP PROGRAM?
Simply creating an account on our online store will automatically sign you up to start earning gold points.
HOW DO I EARN GOLD POINTS?
We want to give you every opportunity to enjoy our pieces, so there are numerous ways to earn. You can start by making purchases on our store, following and liking us on social media, or referring friends.
HOW DO I REDEEM MY POINTS?
It's easy! Simply access your account page and click "VIP Program". There, you'll find a list of coupons and how much they cost in gold points. If you have enough points, you can exchange them for a coupon code that you can use immediately (no worries if you'd rather save it for later - we'll send you a confirmation email with the coupon code inside).
HOW DO I USE MY COUPON CODE?
Just enter your code in the discount field when you get to checkout and we'll deduct the discount from your order total.
HOW DO I REFER A FRIEND?
When you refer others, you both benefit. Every account in our online store has a unique referral link, which can be found by clicking the VIP button on your account page. Share that link with your friend, and they'll get CA$22 off on their first order, and you'll get CA$22 off on your next order once they place it.
IS THERE A LIMIT TO HOW MANY GOLD POINTS I CAN EARN?
Absolutely not. You're free to collect gold points to your heart's content, and redeem them whenever you want, for whatever you want.
DO GOLD POINTS AND COUPON CODES EXPIRE?
Nope. Your gold points and coupon codes are good for as long as you need them (just like our gold).
CAN I USE A SINGLE COUPON CODE OVER MULTIPLE PURCHASES?
Unfortunately not. Every coupon code is strictly single-use. So if, for example, you've got a $110 coupon code, make sure to only use it for purchases of $110 or more, so you don't miss out on any savings.