Does IceCarats offer free shipping?
Yes, IceCarats offers free shipping on all orders.
Does IceCarats offer gift wrapping?
Yes, IceCarats offers complimentary gift wrapping on all items.
Does IceCarats offer returns?
Yes, IceCarats offers a 30 day no-hassle return policy on all items.
Does IceCarats offer international shipping?
Yes, IceCarats offers international shipping to select countries.
How do I contact IceCarats?
You can contact IceCarats securely by email or through our website's contact us page.
What payment methods does IceCarats accept?
IceCarats accepts the following payment methods: Credit cards (Visa, MasterCard, American Express), PayPal, Google Pay and Apple Pay.
Does IceCarats have a rewards program?
Yes, IceCarats has a rewards program that allows members to earn and redeem points for purchases.
Does IceCarats offer wholesale?
No, IceCarats does not offer wholesale pricing.
How do I track my order?
You can track your order from your IceCarats account.
What is IceCarats’ return policy?
IceCarats offers a 30-day, no-hassle return policy on all items.
Is it safe to shop at IceCarats?
Yes, IceCarats uses the latest technology to secure and protect your personal and payment information.
How long does it take to process a return?
All returns are processed within 3-5 business days of receipt.
How do I know what size of jewelry to buy?
IceCarats provides size guides and detailed measurements with all of our jewelry items.
Does IceCarats have a sale section?
Yes, IceCarats has a sale section with discounts of up to 70% on select items.
What is IceCarats’ delivery timeline?
Orders are typically processed and shipped same business day. Delivery time will vary depending on the shipping option chosen.
Does IceCarats ship to Puerto Rico?
Yes, IceCarats ships to Puerto Rico and all U.S. territories.
What is the difference between IceCarats’ hypoallergenic jewelry and standard jewelry?
Hypoallergenic jewelry has been treated with special treatments so that it is unlikely to cause allergic reactions. Standard jewelry may still cause allergic reactions.
Does IceCarats offer custom options?
Yes, IceCarats offers custom engraving and bespoke pieces.
What is the difference between Alloy and Sterling Silver?
Alloy is a mixture of metals such as zinc, copper, and brass. Sterling silver is an alloy that contains 92.5 percent silver and 7.5 percent other metals.
What does “karat” mean?
Karat refers to the measure of gold's purity. 24k is pure gold, 14k is 14 parts gold and 10 parts alloy, and so on.
