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We are here to help

We’re here for you at every step of your shopping experience. Our knowledgeable customer service team is available to answer any questions, big or small. Whether you’re looking for the perfect engagement ring or gift or need help with jewelry sizing, we’re here to provide the best service possible.

Holidays Customer Service Hours:

Monday – Friday:

04:00AM — 12:00AM PST

Saturday – Sunday:

05:00AM — 12:00AM PST

Chat with us

Chat with one of our friendly agents online for immediate assistance. We're here to help!

Chat with us

Call Us

If you need assistance, please don't hesitate to contact us.

Toll-Free: 800-606-5342

USA Direct: 346-250-2641

Canada Direct: 604-900-2219

United Kingdom Direct: 44-20-3514-7470

Email Us

For any inquiries, please email us. We'd love to hear from you!

info@icecarats.com

Track Your Order

Use online tracking and get real-time updates on order's delivery status.

Track Your Order

Return Your Order

Start your free return for products purchased from our store.

Start your return

FAQ

Product Care & Sizing

Orders & Payment

Products Education

Shipping & Tracking

Loyalty Program

Returns & Exchanges

Conflict Free Diamonds

Brand Ambassador

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Free 2-Day Shipping

Free shipping for every order! All orders placed before 1pm PST will be shipped out the same day. Orders placed on weekends or holidays will be processed the next business day. Discover More

30 Days Hassle-Free Returns

If you are not completely happy with your purchase, simply return it free in its original, unused condition for a full refund or exchange within 30 days. No questions asked. Discover More

Price Match Guarantee

We understand the importance of providing our customers with the best value for their money. That's why we offer a price match guarantee on all our products. If you find a lower price on an identical item from a competitor, let us know, and we will match that price. We want you to feel confident when shopping with us, knowing you are getting the best deal possible. Discover More

Authentic Products

Every piece of jewelry we sell on IceCarats.com is always 100% authentic, that's guaranteed. Discover More

Save & Secure Shopping

When shopping with us, you can be sure that your payments are secure and all of your information is kept private. Discover More

Lifetime Warranty

The IceCarats Guarantee. Every purchase sold at IceCarats comes with a lifetime warranty. Discover More

Eco-Friendly Gift Packaging

We'll make sure your purchase is gift-ready with our sustainable gift boxes. Discover More

Restart Chat

Welcome to IceCarats chat widget. Here you will be able to easily manage your orders and chat with our agents. To see the list of all available commands, please type help. To start new chat or continue previous conversation with an agent, please type agent. Please note that customer support is available Mon-Fri from 8 AM to 10 PM PST, and Sat-Sun from 9 AM to 9 PM PST. You can also contact us by calling 800-606-5342 (within the working hours) or sending an email to info@icecarats.com at any time.

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Available commands:

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orderstrack and manage my orders

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