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Shipping Info

Enjoy fast, reliable, and FREE shipping on every order at IceCarats!

Shipping Timeline: Orders placed after 2PM Mondays-Fridays PST are shipped on the next business day. Orders placed on the weekend are shipped on the next business day (Monday).

Shipping timeline for customized items: For customized items (engrave requests & resized rings), the process takes usually 3-5 business days before it's completed and shipped. Order cut-off for customized items is Thursday at 2PM PST. Anything ordered after the cut-off will be placed on the next business day (Monday).

Shipping Estimates: Estimated delivery times are 2-3 business days for orders within the US, 5-7 business days for orders within Canada, and 7-10 business days for international orders.

All our deliveries are tracked and are usually sent via UPS, FedEx, or USPS.
Shop now and enjoy a hassle-free experience!
Shipping Info

USA Domestic

Cost Estimated Delivery
FedEx, UPS — Express FREE on all orders 2-3 Business Days
FedEx, UPS — Overnight $24.99 1 Business Day

Canada Domestic

Cost Estimated Delivery
Canada Post Express FREE on all orders 5-7 Business Days

International

Cost Estimated Delivery
FedEx, UPS — International FREE on all orders 7-10 Business Days
FAQFAQ

How long does it take for my order to ship?

Orders typically ship within 1 business day after payment has been cleared.

How will I know when my order has shipped?

After your order has been shipped, you will receive an email confirmation with a tracking number.

What shipping methods do you offer?

We offer standard, express, and expedited shipping options.

What is the difference between standard, expedited, and express shipping?

Standard shipping typically takes 5-7 business days, expedited shipping typically takes 2-3 business days, and express shipping typically takes 1-2 business days.

Do you offer free shipping?

Yes, we offer free standard shipping on orders.

Do you ship internationally?

Yes, we ship to most countries worldwide.

What is your return policy on shipping?

If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

How do I track my order?

You can track your order by logging into your account and viewing your order history.

How long does it take for my order to arrive?

Delivery times will vary based on your selected shipping method. Standard shipping typically takes 3-7 business days, expedited shipping typically takes 2-3 business days, and express shipping typically takes 1-2 business days.

How do I know my order is secure?

We use the highest security standards to protect your information and ensure your order is secure.

Do you offer insurance on my order?

We offer insurance on all orders shipped from our facility.

What happens if my order is damaged during shipping?

If your order is damaged during shipping, please contact us immediately, and we will work to resolve the issue.

Do you offer overnight shipping?

Yes, we offer overnight shipping for an additional fee.

How do I cancel an order?

You can cancel your order by contacting us within 30 minutes of placing the order.

Can I change my shipping address after I place my order?

Yes, you can change the shipping address of your order as long as the order has not been already shipped.

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HelpRestart Chat
Welcome to IceCarats chat widget.
Here you will be able to easily manage your orders and chat with our agents.
To see the list of all available commands, please type help.
To start new chat or continue previous conversation with an agent, please type agent.
Please note that customer support is available Mon-Fri from 8 AM to 10 PM PST, and Sat-Sun from 9 AM to 9 PM PST.
You can also contact us by calling 800-606-5342 (within the working hours) or sending an email to info@icecarats.com at any time.
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