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FAQFAQ

Why are your prices so low?

In an effort to cut down on expenses, we've reinvented the traditional direct-to-consumer business model. We procure premium items at a reduced cost directly from the manufacturers and eliminate middlemen. We also try to minimize corporate overheads without sacrificing quality or customer experience.

Are your products authentic?

Our jewelry is made from high quality premium materials; gems; faceted stones; swarovski Crystals and hand-stamped with 14k solid gold or 925 sterling silver for authenticity as well as FTC law Approved; Fabulous Value-for-Money means happy customer!

Where are your products made?

Every jewelry item we offer is carefully selected from the finest jewelry manufacturers around the world. We work with only factories that pay their workers fair wages and produce goods in an environmentally responsible manner. Many of our factories are also involved in local corporate social responsibility programmes.

Where is your company located?

Our corporate headquarters are located in Vancouver. The majority of our manufacturing and fulfillment is done in Fairfield, Ohio, and our customer service team is worldwide.

Do you have a store that I can visit?

Our business model was created to reduce waste and overhead costs and to offer excellent quality jewelry goods at an economical price. Because stores are expensive and time-consuming, we must decline that route. However, we do provide a full refund guarantee return policy!

Do you offer free returns & exchanges?

We do! We have a 30-day no questions asked full refund guarantee return policy so that you can experience our exceptional jewelry pieces without worrying about being stuck with something you don’t like.

What if I have more questions?

Our team would be delighted to assist you with any queries. Please feel free to contact us at info@icecarats.com or call us toll-free at 800-606-5342.

What online jewelry store is best for price and quality?

The answer to this question depends on personal preference and budget. Some of the most popular online jewelry stores include IceCarats.com, Blue Nile, James Allen, and Tiffany & Co. Each of these stores offers a wide selection of quality jewelry. Additionally, IceCarats.com offer great deals on jewelry as well as fast delivery and lifetime warranty.

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