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Our Warranty and Guarantee
Every pre-owned Rolex watch independently certified and comes with a two-year Limited Warranty designed to give your peace of mind. Our warranty stands behind the work of our technicians trained in luxury Swiss watches - ensuring each watch is as elegant and accurate as the day it was first purchased.
How can I be sure the watch is authentic?
As a trusted leader in pre-owned, independently certified Rolex watches, every watch we offer is thoroughly authenticated. Each purchase includes a third-party independent certification report for verification, conducted through a meticulous five-step authentication process by CW-21 Swiss Watch experts.
Where do you get your watches?
Our watches are sourced from a network of reputable, long-standing dealers who have partnered with us for many years. Some of these dealers have been in the luxury watch business for generations, ensuring a reliable and trustworthy supply.
Do the watches come with original papers?
No, our pre-owned Rolex watches do not typically come with original papers. Instead, they are accompanied by a third-party independent certification report detailing the watch’s characteristics. Original papers are rare among pre-owned Rolex models.
Is there a warranty on pre-owned watches?
Yes, every watch comes with a two-year limited warranty provided by IceCarats. Full details on the warranty and customer service information can be found on icecarats.com.
Are all the parts original?
All movement parts, including the serialized case, bracelet, and dial plate, are original Rolex components. If there are any aftermarket additions, such as VS clarity (G, H color) diamonds, they will be clearly disclosed in the third-party certification report.
Who will service the watch?
Your watch will be serviced by certified CW-21 Swiss watch experts specifically chosen for their expertise with IceCarats pre-owned watches. Please note that Rolex will not service any watch that hasn’t been purchased through an authorized Rolex dealer or that has been previously serviced by non-Rolex technicians.